At Moroccan Private Tours, we understand that plans can change unexpectedly. Our refund policy is designed to be fair and transparent, providing you with options in case you need to cancel your tour reservation. Please take note of the following refund guidelines:
- Full Refund before 30 Days:
- We offer a full refund for tour cancellations made at least 30 days before the scheduled start date of the tour.
- If you decide to cancel your reservation within this timeframe, you will receive a complete refund of the tour cost.
- Partial Refund within 30 Days:
- For cancellations made within 30 days but before 15 days of the tour start date, we provide a partial refund.
- The amount refunded will depend on the specific tour package and associated costs that have been incurred.
- No Refund within 15 Days:
- Unfortunately, we are unable to offer refunds for cancellations made within 15 days of the tour start date.
- This is due to the logistical arrangements, reservations, and preparations that have been made to ensure a smooth and enjoyable tour experience for you.
- Booking Modification:
- If you need to modify your booking dates or details, please contact our customer service team as soon as possible.
- We will make every effort to accommodate your request, taking into consideration availability and any applicable changes to the tour cost.
- Timely Notification:
- To request a cancellation or modification, please notify us via email or phone as early as possible.
- Timely communication helps us better assist you and potentially offer more favorable refund options.
Moroccan Private Tours aims to provide exceptional service and flexibility to our valued travelers. While we strive to accommodate your needs, certain limitations may apply based on the specific tour package and logistical considerations. We encourage you to review the terms of your selected tour and reach out to our team for any further clarification or assistance.
We appreciate your understanding of our refund policy, which helps us maintain the quality and integrity of our tours while offering fair solutions for unexpected changes in your travel plans.